Terms Of Service
1. Introduction
These Terms of Service (“Terms”) govern your use of the Hong Kong Emma Investment Limited website, our online services, and your purchase of products (including Heels, Boots, Heeled Sandals, Flat Sandals, Ballet Pumps, Loafers, Flat Shoes, and Wedges) from us. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, do not use our services.
2. Product Purchase
2.1 Placing an Order
When you place an order on our website, you are making an offer to purchase products from us. We will confirm the acceptance of your order by sending you an order confirmation email. The contract for the purchase of products is formed when we send this confirmation email.
2.2 Pricing and Payment
All prices on our website are displayed in EUR,GBP,USD,etc. and are subject to change without prior notice. You must pay for your order in full at the time of purchase. We accept payments through various methods, including PayPal and other major credit/debit cards. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information provided is accurate and complete.
3. Shipping
We will make reasonable efforts to ship your order within 7 business days after the order is confirmed. Shipping times may vary depending on your location and the shipping method selected. All shipping costs are the responsibility of the buyer and will be calculated at checkout. Once your order has been shipped, we will provide you with a tracking number so that you can monitor the delivery progress.
4. Returns and Refunds
4.1 Return Policy
You may return products within 14 days from the date of delivery for a refund, provided that the products are in their original condition, unused, with all tags attached, and in the original packaging. To initiate a return, you must contact our customer service team within the 14 - day period to obtain a return authorization number.
4.2 Refund Process
Once we receive and inspect the returned products and confirm they meet our return criteria, we will process your refund. Please note that it may take up to 14 days for the refund to be credited to your original payment method. In the case of PayPal refunds, the processing time may be at least 14 days, and in some regions where required by law, it may take up to 30 days. All return shipping costs are the sole responsibility of the buyer.
4.3 Non - Returnable Items
Certain items may not be eligible for return, such as personalized or customized products, unless there is a defect or error on our part. We will clearly indicate non - returnable items on our website.
5. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, product designs, and software, is the property of Hong Kong Emma Investment Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works of our content without our prior written consent.
6. User Conduct
When using our services, you agree to abide by all applicable laws and regulations. You may not use our services for any illegal or unauthorized purpose, or in a manner that interferes with or disrupts our services or the use of our services by others. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
7. Limitation of Liability
To the maximum extent permitted by law, Hong Kong Emma Investment Limited, its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services or the purchase of our products, including but not limited to lost profits, data loss, or business interruption.
8. Termination
We reserve the right to terminate or suspend your access to our services at any time, without prior notice, for any reason, including but not limited to a violation of these Terms. Upon termination, your right to use our services immediately ceases, and you must destroy any copies of our content that you have downloaded or otherwise obtained.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Hong Kong. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
10. Changes to these Terms
We may update these Terms from time to time. We will notify you of any material changes by posting a notice on our website or sending you an email. Your continued use of our services after the effective date of the updated Terms constitutes your acceptance of the changes.
11. Contact Us
If you have any questions or concerns about these Terms or our services, please contact us at [email protected] or +852 55842078. Our customer service team will be happy to assist you.
Hong Kong Emma Investment Limited
2025-06-18